As Profound Research celebrates World Quality Week, we’re excited to highlight one of our Quality Team members whose dedication exemplifies our mission and values. Meet Tabitha “Tabi” Campbell, CCRC, our Learning and Development Specialist and a Clinical Research Professional with experience spanning Phase I-IV trials. With her deep-rooted commitment to quality and continuous improvement, Tabi plays a pivotal role in shaping a culture that places patient-physician relationships and high-quality research at the forefront.
What motivated you to pursue a career focused on quality in clinical trials?
“My research career started on the operational end, so having had the opportunity to conduct visits and coordinate trials has allowed me to see firsthand the importance of conducting trials with high standards,” Tabi shared. Her early experiences underscored for her that quality is essential—not only in terms of regulatory compliance but also in protecting the rights, safety, and welfare of every participant. This dedication aligns perfectly with Profound’s mission to improve lives by providing advanced therapeutic options while maintaining the highest ethical standards.
Describe your role on the Profound Research Quality Team.
Tabi’s role on the Quality Team centers around fostering a learning-focused culture. “I build a culture of learning within Profound by designing, implementing, and monitoring training that promotes continuous professional growth and aligns with organizational goals and industry standards,” she explained. Tabi works closely with various departments to develop an onboarding program that introduces new employees to Profound’s culture and core values.
How do you ensure quality and consistency across multiple sites in a nationwide network like Profound Research?
Consistency in quality across Profound’s expansive network is essential for maintaining our high standards and commitment to patient care. Tabi ensures this by aligning all employees with Profound’s quality compliance standards, offering standardized training programs, consistent onboarding, and ongoing professional development. “Using an LMS (Learning Management System) has allowed us to provide seamless, standardized training delivery and maintain consistency across all locations,” she said. This approach empowers each team member to deliver best-in-class service.
At Profound Research, our core values are Compassion, Urgency, Solution Orientation, and Excellence. Which core value(s) do you align most within your role on the Quality team?
Tabi resonates most strongly with Compassion and Excellence. Her commitment to creating a welcoming, supportive environment speaks to her compassionate approach, while her drive for continuous improvement reflects Profound’s emphasis on excellence. “It’s about being compassionate with each other and holding ourselves accountable to the highest standards,” she noted, underscoring her alignment with Profound’s core values.
What do you enjoy most about working as a member of the Quality Team at Profound Research?
Tabi appreciates the camaraderie and support that define her experience on the Quality Team. “Since joining, I’ve been able to share my passion, talent, and voice, and have been greeted with nothing but collaboration and support,” she said. This sense of teamwork reflects Profound’s commitment to a service-oriented, collaborative approach in everything we do.
Can you share an example of a challenge that led to a triumph – a time you’ve faced difficulty while maintaining Profound’s standards for the highest of quality?
One significant challenge for Tabi involved launching Profound’s Learning Management System. “Manual tracking of training completion left room for inconsistencies,” she explained. Implementing the new system required intensive collaboration and problem-solving, but the process allowed her to turn a potential weakness into a triumph. Her approach reflects Profound’s Solution Orientation, finding direct and effective answers to challenges in pursuit of excellence.
Tell us something fun or unique about yourself.
Tabi has a unique story that speaks to her resilience and passion for helping others. “When I was 5, I was involved in an accident that left me terrified of escalators,” she shared. “I overcame this fear in third grade with the help of a kind and patient teacher, whose compassion and support inspired me.” This experience not only impacted her personally but ultimately led her to a career in education, which eventually opened doors to her work in clinical research.
At Profound Research, professionals like Tabi Campbell exemplify our mission of improving lives, our vision of creating the best patient-physician experience, and our values of Compassion, Urgency, Solution Orientation, and Excellence. As we celebrate World Quality Week, we recognize the dedication of our Quality Team and the essential role they play in fostering an environment where patients, partners, and colleagues alike feel supported, valued, and empowered.
